I Love Betty | Kids bed linen| Patersonrose Bed Linen| Plum| Aden and Anais| Bebe|Levis|Absorba

We take our customer service seriously. If you have any problems with this web site, your order, or the service we provide then please contact us and we will rectify it.  We want you to be a very satisfied customer. Please read on to understand our customer service policies and initiatives…

1. How to Order
2. Payment Methods
3. Delivery Charges and Time Frames.
4. Security Measures
5. Returns Policy
6. Privacy Information
7. How we can be Contacted

How to Order

To place an order on this web site is a simple manner of browsing the products until you find what you are looking for.  If a product can be purchased, an "Add to Cart" or "Purchase Button" will appear next to the product.  By clicking this button you can add as many items as you like into your cart before clicking on a "Checkout" link or button to finalise your purchase.

Payment Methods we Accept

You have several options on how you can pay for your purchase.  They include

Credit Card:
We accept Visa Card and Master Card. We do not accept American Express or Diners cards. We accept card details via our SECURE order page. Your payment will not be processed until we are ready to post your package.

Direct Deposit:
If you do not have a credit card you can deposit funds electronically into our bank account. We will email you our direct deposit details and your order will be send on confirmation of your payment.

Delivery Charges and Time Frames

Delivery Charges
FREE FREIGHT for orders over $100 within Australia.
Orders are delivered in Australia by Standard Australia Post mail. For orders under $100 most parcels incur a $5 charge. Larger items may incur a $10 charge.Your delivery charges are calculated and shown to you at the checkout stage of your purchase. While we make every effort within reason to ensure that this calculation is accurate under certain circumstances the postage cost calculated may be in error and not cover the real delivery costs. Under these circumstances we reserve the right to not proceed with the order. Instead we will contact you and inform you of the actual cost and give you the option of proceeding with the revised delivery charges, or canceling your order.

Delivery Time Frames
We process orders Monday to Friday and endeavor to ship the same day or the following day from when we receive your order. Our delivery  time ranges from 2 to 10 days depending on your location.

Security Measures

We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe.  Please visit our security page to read more about how to tell when it is safe to enter your payment details.

Returns Policy

If you wish to return a product we must receive the goods back in their original state, with tags still attached, unworn and undamaged within 14 days of receipt of purchase. A credit note will then be issued to you, valid for three months.  If you wish to exchange your purchase for another colour size or style please indicate your requirements and include your receipt. All care is taken so that items you receive are of the highest quality however if for some reason you are unhappy with your purchase please email us

Privacy Information

We have a comprehensive online privacy policy that is explained on another page.  Please view our Privacy Policy Here.

How we can be contacted

We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems.  Our full contact details including postal/physical address phone, fax and email addresses can be found on the contact page.

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